Services
Taxaki is the central system for managing taxi search requests.
It innovates being the only system in the world that can simultaneously manage traditional calls, accept online requests as well as recognize the customer's voice and address, sending him the most suitable vehicle.
These services work harmoniously with or without human mediation as follows:
The Driver Converses With The Customer Via A Fixed VoIP Phone Number Without Extra Telecommunication Costs
Voice Recognition Service And Locating Customer Address
Call Center That Bids The Call And Selects The Most Suitable Vehicleμα
Race Management and Monitoring, History of Routes Through the Management Platform
Information Sending Service To All Vehicles or Part Of Them
VoIP call
Each group of colleagues is provided with a new landline telephone number from their area. If the group already has a telephone number then it is interconnected with our service and the group is exempt from any other telecommunication costs, for example phone bills. When the customer calls the headline number, the service connects the customer with the driver entitled to the call, and together they arrange the route details.
The service and the way of assigning the call is adjusted according to the needs of the group of drivers. The service, for example, can forward calls to the area closest to the customer, to the market, or even to returning vehicles. The exact functionality and the way the team of the drivers wants the service to work is a product of communication. Our scientific team records the needs of each team and implements them to the system.
If the driver talks to the customer, the service asks the driver to choose whether the call was about a route or not. In case the phone call was about general information, the driver retains his position.
The Taxaki scientific team has the know-how and equipment to capture geographically and with absolute accuracy the points where the service zones and taxi ranks are located. This allows the application to integrate the driver automatically and meritoriously into the right zone without having to declare it. The delivery of the call, in this way, is carried out transparently and accurately according to the waiting time of each driver.
Emergency signal for drivers with simultaneous notification of all colleagues. The coordinates of the endangered colleague are sent in real time.
It is possible to record the conversation between a customer and a driver. The conversation after the end of the call is shared to all the colleagues. This ensures not only transparency in the way the call is delivered but above all the courtesy and quality of customer service.
Wildcard driver selection service. If no driver is available, for example if everyone is busy the call can be forwarded to any mobile device of the driver assigned as a wildcard driver through the app.
Call Center
The service undertakes the management of the incoming call, provides the possibility of automatic distribution of calls, the identification of the customer's address and the sending of the most suitable vehicle according to the instructions of the team that uses it. The service is compatible with any operating system. Windows, Mac, Linux, Android, IOS.
The service provides complete information for both existing customers and approved drivers. Regarding the drivers, information is provided such as, live and real-time display of their position on the world map, name, telephone number, status of rented or vacant vehicle as well as waiting time. Regarding the customers, information is provided such as, Name, telephone with address categorization as well as display of the client’s position on the world map.
The application provides the possibility of a complete route history. References provide the following possibilities.
1. Route history/ per year/ per month/ per week/ per day
2. History of routes per colleague/ per year/ per month/ per week/ per day
3. History of routes per customer/ per year/ per month/ per week/ per day
The service provides the ability to send the call to be claimed with the following criteria:
1. Address - based on distance from the customer
2. Execution date - fills in automatically (with the indication “now”) or can be scheduled to be delivered later, any day and time you wish in order to serve an appointment
3. Add feedback - free text sent to all drivers.
The service administrator is given full control of the drivers. Possibilities are provided, such as the registration of a new driver, its temporary deactivation, its deletion, as well as the modification of its data.
The service informs the answering machine about the exact time of arrival of the vehicle to the customer by estimating the traffic through Google Maps.
Once the driver reaches the pick-up point, he can press the arrival button which can notify the customer directly by making an automated call and informing him that his taxi has arrived. It can also send an automated notification to the administrator. In any case, the process will be automated without displaying the customer’s number to the driver.
Voice Recognition
The voice recognition service undertakes to recognize the position of the client and automates the work of the answering machine. When the customer calls the phone number, an automated voice recognition system answers, which converses with the customer and undertakes the determination of his exact location.
The voice recognition service automates the work of the answering machine, so no operator is needed.
When the customer calls the phone number:
An automated voice recognition system responds that:
a) Converses with the customer
b) Undertakes the determination of the exact position of the customer
Personalize voice recognition to suit your needs and preferences.
Voice recognition is also used by taxi teams operating with an organized call center, staffed with human resources.
When the landlines are busy, the voice recognition service serves the waiting phone calls.
It can completely replace one or more shifts, e.g. hours when calls are minimal.
Helps reduce the operating costs of the call center.
Taxi groups operating without an organized call center use voice recognition to answer all phone calls.
Calls that could not be serviced by the automated voice recognition system, are routed to the answering drivers.
Taxaki App
With the Taxaki application the taxi call is simple: The customer calls a taxi in a few seconds, through a device that has internet access. The driver receives calls from new customers, just as easily as an incoming phone call on his mobile..
Tablet or Smartphone device with Android or iOS software
Built-in GPS on the device
3G / 4G connection
Register in the service
The driver and client applications are connected in real time and chat
The taxi driver:
Installs the application and logs in with its personal passwords.
Edits his profile, having full control..
It has a picture of the whole fleet in real time on the map.
Receives calls:
The application navigates the driver to the customer's point of receipt.
The driver announces his arrival at the spot and the system informs the customer.
Calls a taxi easily at the touch of a button.
Its location is automatically determined via GPS.
Selects the taxi driver: based on the services provided and the distance from it.
Monitors the taxi route in real time: until it reaches the pick-up point and during the route.
The system maintains a complete history of all routes.
Guide and customer refer to any call made
The customer sees the details of the driver who served him.
E.g. if he has forgotten an object in the taxi, he can easily and quickly locate it.
The driver evaluates his work better: Identifies the days and areas with the most increased calls for more efficient work.
Memorable Number
Each group / association is provided with a new fixed (headline) telephone number, without monthly expenses.
Each driver-member of the association is provided with a new fixed and personal telephone number on his mobile device (tablet, smartphone).
Ability of connecting the existing number of the association, with our service.
Ability to transfer any number from other providers (Wind, Vodafone etc.) to our infrastructure
For Hotels
Hotels and companies can call a taxi through their website with just one click.
VoIP Call
Each group of colleagues is provided with a new landline telephone number from their area. If the group already has a telephone number then it is interconnected with our service and the group is exempt from any other telecommunication costs, for example phone bills. When the customer calls the headline number, the service connects the customer with the driver entitled to the call, and together they arrange the route details.
Call Assignment
The service and the way of assigning the call is adjusted according to the needs of the group of drivers. The service, for example, can forward calls to the area closest to the customer, to the market, or even to returning vehicles. The exact functionality and the way the team of the drivers wants the service to work is a product of communication. Our scientific team records the needs of each team and implements them to the system.
Route Acceptance
If the driver talks to the customer, the service asks the driver to choose whether the call was about a route or not. In case the phone call was about general information, the driver retains his position.
Creating Zones
The taxaki scientific team has the know-how and equipment to capture geographically and with absolute accuracy the points where the service zones and taxi ranks are located. This allows the application to integrate the driver automatically and meritoriously into the right zone without having to declare it. The delivery of the call, in this way, is carried out transparently and accurately according to the waiting time of each driver.
SOS Button
Emergency signal for drivers with simultaneous notification of all colleagues. The coordinates of the endangered colleague are sent in real time.
Chat Recording
It is possible to record the conversation between a customer and a driver. The conversation after the end of the call is shared to all the colleagues. This ensures not only transparency in the way the call is delivered but above all the courtesy and quality of customer service.
Wildcard Driver
Wildcard driver selection service. If no driver is available, for example if everyone is busy the call can be forwarded to any mobile device of the driver assigned as a wildcard driver through the app.
Call Center
The service undertakes the management of the incoming call, provides the possibility of automatic distribution of calls, the identification of the customer's address and the sending of the most suitable vehicle according to the instructions of the team that uses it. The service is compatible with any operating system. Windows, Mac, Linux, Android, IOS.
Information
The service provides complete information for both existing customers and approved drivers. Regarding the drivers, information is provided such as, live and real-time display of their position on the world map, name, telephone number, status of rented or vacant vehicle as well as waiting time. Regarding the customers, information is provided such as, Name, telephone with address categorization as well as display of the client’s position on the world map.
Historicity
The application provides the possibility of a complete route history. References provide the following possibilities.
1. Route history/ per year/ per month/ per week/ per day
2. History of routes per colleague/ per year/ per month/ per week/ per day
3. History of routes per customer/ per year/ per month/ per week/ per day
Send Call
The service provides the ability to send the call to be claimed with the following criteria:
1. Address - based on distance from the customer
2. Execution date - fills in automatically (with the indication “now”) or can be scheduled to be delivered later, any day and time you wish in order to serve an appointment
3. Add feedback - free text sent to all drivers.
Driver Management
The service administrator is given full control of the drivers. Possibilities are provided, such as the registration of a new driver, its temporary deactivation, its deletion, as well as the modification of its data.
Vehicle Arrival
The service informs the dispatcher about the exact time of arrival of the vehicle to the customer by estimating the traffic through google maps.
Pick Up point
Once the driver reaches the pick-up point, he can press the arrival button which can notify the customer directly by making an automated call and informing him that his taxi has arrived. It can also send an automated notification to the administrator. In any case, the process will be automated without displaying the customer’s number to the driver.
Voice Recognition
The voice recognition service undertakes to recognize the position of the client and automates the work of the answering machine. When the customer calls the phone number, an automated voice recognition system answers, which converses with the customer and undertakes the determination of his exact location..
Automated System
The voice recognition service automates the work of the answering machine, so no operator is needed.
When the customer calls the phone number:
It responds an automated voice recognition system that:
a) Converses with the customer
b) Undertakes the determination of the exact position of the client
Personalize voice recognition to suit your needs and preferences
Combination of Services
Voice recognition is also used by taxi teams operating with an organized call center, staffed with operators.
When the landlines are busy, the voice recognition service undertakes to serve the waiting phone calls.
It can completely replace one or more shifts, , e.g. hours when calls are minimal.
Helps reduce the operating costs of the call center.
Call Center Replacement
Taxi groups operating without an organized call center use voice recognition to answer all phone calls.
Calls that could not be serviced by the automated voice recognition system are routed to the drivers to be answerd.
Taxaki App
With the Taxaki application the taxi call is simple: The customer calls a taxi in a few seconds, through a device that has internet access. The driver receives calls from new customers, just as easily as an incoming phone call on his mobile.
Terms of Application
Tablet or Smartphone device with Android or iOS software
Built-in GPS on the device
3G / 4G connection
Register in the service
The driver and client applications are connected in real time and chat
Driver’s application
The taxi driver:
Installs the application and logs in with its personal passwords.
Edits his profile, having full control.
It has a picture of the whole fleet in real time on the map.
Receives calls:
The application navigates the driver to the customer's point of receipt.
The driver announces his arrival at the spot and the system informs the customer.
Customer application
Calls a taxi easily at the touch of a button.
Its location is automatically determined via GPS.
Selects the taxi driver: based on the services provided and the distance from it.
Monitors the taxi route in real time: until it reaches the pick-up point and during the route.
Route History
The system maintains a complete history of all routes.
Driver and customer refer to any call made.
The customer sees the details of the driver who served him.
E.g. if he has forgotten an object in the taxi, he can easily and quickly locate it.
The driver evaluates his work better: Identifies the days and areas with the most increased calls for more efficient work.
Memorable Number
Each group / association is provided with a new fixed (headline) telephone number, without monthly expenses.
Each driver-member of the association is provided with a new fixed and personal telephone number on his mobile device (tablet, smartphone).
Ability of connecting the existing number of the association, with our service.
Ability to transfer any number from other providers (Wind, Vodafone etc.) to our infrastructure
For Hotels
Hotels and companies can call a taxi through their website with just one click.
Cost Reduction
30 Simultaneous Calls
Area Zones
Unlimited Driver Communication
Faster Customer Service
Vehicle Arrival
Accept Route
SOS button
Phonecall Recording
Wildcard
Driver Management
History
Send Call
Information
Call Assignment
Pick Up point
